Asili Adventure safaris & Travel Ltd booking / cancellation conditions are determined by the fact that once hotel , Safari lodge/ camps , local domestic airlines or services are booked on your behalf, we shall incur a cancellation fee if we are required to cancel the booking.
We try to keep such cancellation charges to a minimum and they apply as follows, calculated as a percentage of the total price:
Safari invoice cancellation for all our Tours
- Cancellation up to 60 days prior to commencement of the safari: Zero cancellation charges.
- Cancellation up to 35 days prior to commencement of the safari : 20% cancellation charges
- Cancellation up to 15 days prior to commencement of the safari : 40% cancellation charges
- Cancellation less than 15 days or more than 3 days prior to safari start : 60% cancellation charges
- Cancellation 3 days or less before commencement of safari – Zero refund, 100% cancellation charges apply.
- Refunds due to you in the event of safari cancellation can only be credited to the original credit / debit card used in making of initial payment, if within 6-months of refund payment.
- In the event of a cancellation, please be advised that a 5% administrative fee will be levied to account for transaction charges.
Asili Adventure safaris Ltd will do our very best to ensure our clients a smooth safari– should anything go wrong we try our very best to contain the situation and resolve the issues amicably. Its however important that the clients communicate to their tour guide or to our operation manager through the emergency contacts given during briefing time.
Safety while on safari
Please be aware that on any African wildlife safari, your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
Neither Asili Adventure safaris Ltd, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night hence the reason you are advised not to move around unaccompanied by the security personnel.
Travel Insurance:
It is essential each member of your party has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Asili Adventure Safaris Ltd cannot be liable in any way whatsoever you should fail to do so. We request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
Payment of deposit and balance:
Payment terms: 40% deposit per person at the time of booking. Balance due 45 days prior to commencement of arrangements. Payments (deposit & final balance) may be made by direct bank transfer to our Nairobi bank account (details will be included with our confirmation invoice) or by credit card via a payment link from Pesapal. For all overseas customers, payments are made at the prices shown on our invoice in US$ to our US $ bank account in Nairobi or by credit card in US Safari / tour Payment deposit and balance:
Responsibility:
Travel carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Bookings are accepted on the specific condition that Asili Adventure safaris Ltd and its team of independent overseas Safari Consultants act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Asili Adventure safaris Ltd may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Asili Adventure Safaris Ltd and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Asili Adventure Safaris Ltd. All baggage is carried at the passenger’s own risk, and Asili Adventure Safaris Ltd reserves the right to exclude certain baggage at its discretion. The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
It should be noted that the types of vehicles used for safaris on rough roads in East Africa are different from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fan. The Safari Land cruisers used throughout East Africa for overland road safaris on the main highways beyond the parks are of a standardized design with sliding passenger windows. Open-sided safari viewing vehicles may be used inside the parks and conservancies. In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until the following day. Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth. The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 km per hour, so early departures are always always recommended – we also have option of using flights between the parks that are far apart
Law and Jurisdiction
These Booking Conditions are governed by the laws of Kenya and any action arising under them, or in any way connected with the travel arrangements booked, may be brought only in a court in Kenya.